Source/Author : Pratap Mukharji
Access to the complete video : https://bit.ly/2P4lICl
Published at : 19th November, 2018
Utilities that successfully upgrade the grid focus on improving the customer experience, reducing operating costs and using analytics to identify failure points.
For decades, utilities have underinvested in modernizing the electric grid, but that trend is changing. Pratap Mukharji, a partner with Bain's Utilities & Renewables practice, describes how starting with the consumer and prioritizing failure points can help utilities successfully take steps toward modernization.